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Privacy policy

Privacy Policy

Last Updated: [Insert Date]

Welcome to Vowloo (“Vowloo,” “we,” “us,” or “our”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use www.vowloo.com (the “Platform”).

By using Vowloo, you agree to the practices described in this Privacy Policy.

1. Who We Are

Vowloo is a curated multi-vendor luxury marketplace connecting buyers and approved luxury sellers across Africa, the United Arab Emirates, and the wider EMEA region.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information when you:

  • Create an account

  • Make a purchase

  • Apply as a seller

  • Contact customer support

  • Subscribe to newsletters or promotions

This may include:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment-related details (processed securely by third parties)

  • Seller business information (for vendors)

  • Identity or verification documents (for seller approval)

2.2 Automatically Collected Information

When you use our Platform, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages viewed and interaction data

  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

  • Operate and maintain the Platform

  • Process transactions and payments

  • Verify sellers and authenticate marketplace activity

  • Provide customer support

  • Communicate order updates and service messages

  • Improve user experience and platform security

  • Comply with legal and regulatory obligations

4. Payments & Financial Information

Vowloo does not store full payment card details.

Payments are processed securely through trusted third-party payment processors. These providers handle your payment information in accordance with their own privacy policies and industry security standards.

5. Sellers & Multi-Vendor Marketplace Disclosure

When you purchase from a seller on Vowloo:

  • Certain information (such as your name and shipping address) is shared only with the relevant seller to fulfill your order.

  • Sellers are contractually required to use buyer information solely for order fulfillment and customer service.

6. Pre-Loved & Authentication Data

For Pre-Loved Luxury items, we may collect and process:

  • Proof of authenticity

  • Condition reports

  • Seller verification documents

This information is used strictly for:

  • Quality control

  • Fraud prevention

  • Trust and authenticity assurance

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential website functionality

  • Remember your preferences

  • Analyze platform performance

  • Improve user experience

You may manage cookie preferences through your browser settings.

8. International Data Transfers

Because Vowloo serves users across multiple regions, your information may be transferred to and processed in countries outside your country of residence, including the United Arab Emirates.

We take appropriate safeguards to ensure your data is protected in accordance with applicable laws.

9. Data Security

We implement industry-standard technical and organizational measures to protect your personal information, including:

  • Secure servers

  • Encrypted data transmission

  • Restricted access controls

However, no system is 100% secure, and we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services

  • Meet legal, accounting, or regulatory requirements

  • Resolve disputes and enforce agreements

11. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent for marketing communications

  • Request information about data processing

To exercise your rights, contact us at [privacy@vowloo.com].

12. Third-Party Links

The Platform may contain links to third-party websites.
Vowloo is not responsible for the privacy practices or content of those sites.

13. Children’s Privacy

Vowloo is not intended for individuals under the age of 18.
We do not knowingly collect personal data from minors.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised “Last Updated” date.

Continued use of the Platform constitutes acceptance of the updated policy.

15. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Vowloo
📧 Email: privacy@vowloo.com
🌐 Website: www.vowloo.com

✅ NEXT RECOMMENDED DOCUMENTS

To complete your legal foundation, I strongly recommend:

  • Terms & Conditions

  • Seller Agreement

  • Pre-Loved Condition & Authentication Policy

  • Returns & Refund Policy

If you want, I can draft any of these next, fully aligned with Vowloo’s luxury positioning.