Delivery Information

At Vowloo, we work exclusively with approved luxury sellers to ensure that every order is prepared, packaged, and delivered with care. As a curated multi-vendor marketplace, delivery methods and timelines may vary depending on the seller and destination.

Shipping Regions

Vowloo sellers currently ship to:

United Arab Emirates
Selected African countries
Europe & wider EMEA region
International destinations, subject to seller availability

Shipping eligibility and costs are displayed at checkout for each item.

Delivery Timeframes

Estimated delivery times depend on the seller’s location, item type, and destination:

UAE: 1–5 business days
Middle East: 3–7 business days
Africa: 5–14 business days
Europe & International: 5–10 business days

Please note: Pre-Loved, high-value, or made-to-order items may require additional handling or verification time before dispatch.

Order Processing

Orders are processed once payment is confirmed.
Sellers may perform additional quality or authenticity checks before shipping.
You will receive a dispatch confirmation and tracking details once your order has shipped.

Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, or clearance fees imposed by local authorities.
These charges are not included unless stated otherwise and are the responsibility of the buyer.
Vowloo is not responsible for delays caused by customs clearance.

Shipping Partners

Sellers on Vowloo use trusted global and regional couriers, including:

DHL
FedEx
UPS
Aramex
Local premium courier services

The courier used will depend on the seller and delivery destination.

Luxury Packaging

Many sellers provide luxury-standard packaging, which may include:

Branded boxes or dust bags
Protective wrapping
Discreet outer packaging for security

Packaging details will be indicated on the product page where applicable.

Pre-Loved Luxury Deliveries

For Pre-Loved Luxury items:

Additional handling or verification time may apply
Items are securely packaged to preserve condition
Tracking details are provided upon dispatch

Multiple Sellers & Shipments

If your order includes items from multiple sellers:

Items may ship separately
Delivery times may vary
You will receive individual tracking information for each shipment

Delivery Issues

If you experience:

Delayed delivery
Missing items
Damaged packaging or products

Please contact us within 48 hours of delivery at:
📧 support@vowloo.com

Include your order number and relevant photos where applicable.

Incorrect Address Information

Please ensure all delivery details are accurate at checkout.

Vowloo and its sellers are not responsible for:

Delivery delays caused by incorrect addresses
Failed deliveries due to unavailable recipients

Additional charges may apply for re-delivery.

Need Assistance?

Our support team is available to assist with delivery inquiries:
📧 support@vowloo.com
🌐 www.vowloo.com

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